Refund Policy

1. Overview

This Refund Policy explains when Wickium Media LLC ("Wickium") issues refunds for purchases made directly on https://wickium.com. It is incorporated by reference into our Terms of Service.

The short version: Wickium Pro has no free trial — your first payment is charged when you subscribe. Pro charges are non-refundable, except in the specific cases described below (billing errors, statutory consumer-protection rights). You can cancel any time to stop future charges, and you keep Pro access through the end of the period you already paid for.

2. How Wickium Pro Billing Works

Wickium Pro is a monthly subscription. The regular price is $19/month. Members who subscribe during our founding window pay a locked-in founding rate of $9/month for as long as their subscription stays active.

• No free trial. Your payment method is charged immediately when you subscribe, and then on the same date each month until you cancel. You see the exact price before you confirm on Stripe's secure checkout.
• Cancel anytime. Cancel from your account settings or the Stripe Customer Portal in a couple of clicks. Your subscription will not renew, and you keep Pro access through the end of the month you already paid for.
• Founding rate is locked. If you joined at the founding rate, it never increases — even when the regular price applies to members who join later.

3. Pro Charges Are Non-Refundable

Each monthly charge buys that month of Pro access. Because there is no trial and you see the price before confirming, charges are non-refundable.

Paid Pro charges are non-refundable, except as described in Section 4 (Billing Errors) and Section 9 (Statutory Refund Rights).

This means:

• No pro-rated refunds for unused time. If you cancel, your Pro access continues through the end of the current month you've already paid for. You are not charged again, but the month you've already paid for is not refunded.
• No "I forgot to cancel" refunds. Once a monthly renewal date passes and the charge is made, that month is non-refundable. Cancel before your renewal date to avoid the next charge.

Why this policy: at $9–$19/month with no trial commitment and one-click cancellation, keeping the refund policy simple is what lets us keep the price low and the platform independent.

4. Billing Errors

We will issue a refund — regardless of trial status — in cases of clear billing error:

• Duplicate subscriptions accidentally created on the same account.
• Charges where Stripe's records and our records disagree.
• Charges processed against the wrong plan (e.g., annual when you selected monthly).
• Charges processed after a successful cancellation we failed to honor.
• Any other charge we determine in good faith was made in error.

Email [email protected] from the email address on your account with the Stripe receipt number and a brief description. We respond within 5 business days; approved refunds are returned to the original payment method by Stripe and typically appear within 5–10 business days, depending on your bank.

5. Token Packs

Wickium tokens (when offered) are a virtual in-platform currency used to unlock cosmetic features, forum boosts, drawing entries, and similar non-cash items. Token packs are non-refundable once purchased, except:

• If a token-pack purchase fails or duplicates due to a Wickium bug — we issue a full refund or replacement.
• If the unique token feature you purchased is materially withdrawn by Wickium before you have used the tokens.
• Where required by applicable consumer law (see Section 9).

Tokens have no cash value, are not transferable for cash, do not earn interest, and may not be sold to third parties.

6. Third-Party Vendor Purchases

When you click an outbound link on Wickium and purchase from a third-party vendor, prop firm, platform, or other merchant, the transaction is between you and that third party. Wickium does not handle those payments and cannot issue refunds for them. Their refund policy governs. Contact the third party directly. If a vendor is unresponsive or is engaging in deceptive practices, please also report it to us at [email protected] so we can investigate and, if warranted, remove the listing.

7. How to Request a Refund

Refunds are only issued in the cases described in this policy — primarily billing errors (Section 4) and statutory consumer rights (Section 9). To request one, email [email protected] from the email address on your Wickium account and include:

• Your Wickium username and account email.
• The product you are requesting a refund for (e.g., "Wickium Pro — May 2026").
• The Stripe receipt number or charge date.
• The reason for the request, mapped to a specific section of this policy.

We respond within 5 business days. Approved refunds are returned to the original payment method by Stripe and typically appear within 5–10 business days, depending on your bank.

8. Chargebacks

Please contact us before disputing a charge with your bank or card issuer. Chargebacks are slow, expensive for both sides, and almost always resolvable directly. Filing a chargeback for a charge that falls outside the refundable cases in this policy — including recurring subscription charges you authorized when you subscribed — will result in suspension or termination of your account, forfeiture of XP and tokens, and a permanent ban.

9. Statutory Refund Rights

Nothing in this policy limits any non-waivable refund or cancellation right you have under the law of your jurisdiction. EU/UK consumers have a 14-day right of withdrawal for distance-purchased digital subscriptions, subject to the rules on already-supplied digital content: where you ask for access to begin immediately and acknowledge that doing so may end your withdrawal right once the service has been fully supplied, that right may be limited accordingly. To exercise the statutory right, email [email protected] within the statutory period.

10. Changes to This Policy

We may update this policy from time to time. The version applicable to a given purchase is the version in effect at the time of the purchase. Material changes are announced by an in-app notice or email at least 14 days before they take effect.

11. Contact

Questions: [email protected].